Osram Privacy Policy for Lighting Inquiry Communications
This policy describes how Osram may handle information submitted through automotive lighting inquiry forms, contact requests, and related business communication. The site is intended for B2B visitors such as distributors, service networks, catalog operators, sourcing teams, and repair organizations. The information collected is used to understand the lighting request, route it to a relevant business contact, and respond with documentation or quotation guidance where appropriate.
Information submitted by visitors
Visitors may provide name, email address, company, country or region, product interest, estimated volume, vehicle application notes, market requirements, and message content. This information is usually necessary because a lighting inquiry cannot be reviewed properly with a product name alone. Bulb family, platform context, destination market, documentation need, and timing help Osram understand whether the request concerns wholesale replenishment, service-bay fitment, e-commerce catalog setup, warranty review, or OEM and OES sourcing.
Visitors should avoid submitting personal data that is not relevant to the business request. They should also avoid sharing confidential third-party information unless they are authorized to do so. If a visitor includes additional details in a message, Osram may use those details only to interpret and respond to the stated inquiry.
How information may be used
Submitted information may be used to respond to the visitor, route the request to technical or commercial staff, prepare follow-up questions, connect the request to product-category documentation, and maintain a business record of the communication. Osram may also use aggregated or non-identifying inquiry patterns to improve catalog wording, product-category organization, documentation workflows, and support processes for Automotive Lighting.
Information may be shared with authorized internal teams, representatives, or service providers who assist with inquiry handling, website operation, or business communication. Those parties are expected to handle the information consistently with the purpose of the request. Osram does not need to sell submitted inquiry information to provide this site experience.
Retention and security
Inquiry information may be retained for as long as needed to manage the business request, support follow-up, maintain transaction records, or meet legal and operational requirements. Reasonable technical and organizational measures are used to protect submitted information, but no website transmission or storage method can be guaranteed to be perfectly secure. Visitors should use professional judgment when deciding what to include in a message.
Visitor choices
Visitors may request correction, update, or deletion of inquiry information where applicable law allows and where the request does not conflict with legitimate business record needs. They may also ask to stop non-essential follow-up communication. A request can be sent through the contact page with enough identifying information for the team to locate the communication. Continued use of the site after policy updates means the visitor accepts the updated handling terms for future submissions.